Refund Policy - TurboV

1. Introduction

This Refund Policy outlines the terms and conditions for refunds on TurboV subscriptions and services. By using TurboV, you agree to this Refund Policy.

2. Free Tier

TurboV offers a free tier with basic features. As the free tier is provided at no cost, no refunds are applicable for free tier users.

3. Paid Subscriptions (Coming Soon)

When paid subscription plans become available, the following refund terms will apply:

3.1 Subscription Plans

TurboV will offer monthly and annual subscription plans. Pricing will be displayed on our pricing page at the time of subscription.

3.2 Free Trial Period

We may offer a free trial period for new users to evaluate the platform. During the trial period:

No charges will be applied to your payment method
You may cancel at any time during the trial with no charges
If you do not cancel, you will be automatically charged when the trial ends

3.3 Refund Eligibility

Once paid plans are available, refunds will be handled as follows:

First 7 Days: Full refund available for new subscribers
8-30 Days: Pro-rated refund may be available at our discretion
After 30 Days: No refunds available
Annual Plans: First 14 days for full refund, pro-rated thereafter

3.4 Non-Refundable Items

The following are not eligible for refunds:

Custom integrations or development services
One-time fees (if any)
Domain registration or SSL certificates
Any third-party services purchased through TurboV
Account upgrades or feature unlocks

4. How to Request a Refund

To request a refund, please contact our support team with the following information:

Your registered email address
Account ID or username
Date of purchase
Reason for refund request

Email: [email protected]
Support: [email protected]

5. Refund Processing

Once your refund request is approved:

Refunds will be processed within 5-10 business days
Refunds will be credited to the original payment method
You will receive confirmation via email once the refund is processed

6. Account Suspension and Refunds

If your account is suspended or terminated due to violation of our Terms of Service or Acceptable Use Policy:

No refund will be provided for the remaining subscription period
You will not be charged for any future billing cycles

7. Downgrading and Cancellation

You may downgrade or cancel your subscription at any time:

Cancellation: Access continues until the end of your current billing period
Downgrade: Changes take effect at the start of the next billing cycle
No Refunds for Downgrades: No partial refunds for unused time when downgrading

8. Billing Disputes

If you believe you have been incorrectly charged, please contact us within 30 days of the charge. We will investigate and resolve the issue promptly.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.

10. Contact Information

If you have questions about this Refund Policy, please contact us at:

Email: [email protected]
Address: TurboV Inc., Assam, India